Choose the best carpet cleaning company in Docklands, SE16 for impeccable results. We offer fast and efficient cleaning services.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Docklands provides carpet and related cleaning services to residential and commercial clients. By booking a service, you agree to be bound by these Terms and Conditions, which form a contract between you and Carpet Cleaning Docklands for the provision of cleaning services in our service area.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, firm, or company requesting or receiving services from Carpet Cleaning Docklands.
Company means Carpet Cleaning Docklands, which provides the services described in these terms.
Services means carpet cleaning and any other cleaning or related services provided by the Company as agreed with the Client.
Premises means the location where the Services are to be carried out, as specified by the Client at the time of booking.
Technician means any employee, subcontractor or representative engaged by the Company to perform the Services.
The Company provides professional carpet cleaning services and may also offer additional services such as upholstery cleaning, rug cleaning, stain treatment, end of tenancy carpet cleaning and other related cleaning services as agreed at the time of booking.
The exact scope of the Services will be confirmed in the booking confirmation and may include details such as the number of rooms, areas to be cleaned, type of cleaning method, and any additional treatments ordered.
The Company reserves the right to refuse any job which, in the reasonable opinion of the Company or the Technician, poses a risk to health and safety, is not suitable for the methods and equipment used, or falls outside the usual scope of professional carpet and upholstery cleaning.
Bookings can be made through the Companys designated booking channels as advertised. When making a booking, the Client must provide accurate information including the address of the Premises, access details, parking information, type and condition of carpets or items to be cleaned, and any specific concerns such as heavy soiling, stains or pet contamination.
All bookings are subject to availability. The Company will confirm the date, time window and price of the Service before the booking is accepted. A booking is considered confirmed only when the Company issues a confirmation, which may be provided verbally or in writing, and when any required deposit or prepayment has been received.
The Client is responsible for ensuring that someone with authority is present at the Premises at the agreed time to provide access, confirm the work to be done and approve completion. If access cannot be gained at the agreed time, this may be treated as a late cancellation and charges may apply.
The Client must ensure that the Premises are accessible on the agreed date and time and that there is adequate space for the Technician to work safely, including access to water and electricity where required.
The Client is responsible for providing suitable parking as close to the Premises as reasonably possible. Any parking charges, permits or congestion charges incurred while providing the Services may be added to the final invoice, where applicable.
The Client must remove small items, fragile objects and personal belongings from the areas to be cleaned prior to the arrival of the Technician. While reasonable care will be taken, the Company will not be liable for damage to items left on the floor or in areas that should reasonably have been cleared.
The Company does not undertake to move heavy furniture, appliances or items that may pose a risk of damage or injury. Movement of such items remains the responsibility of the Client unless otherwise agreed in advance.
Prices are normally quoted based on the information provided by the Client at the time of booking, including the size and number of rooms or items, level of soiling and access conditions. The Company reserves the right to revise the price if the information provided by the Client is incomplete or inaccurate, or if the actual condition of the carpets or items differs significantly from what was described.
All prices are stated in pounds sterling and, where applicable, include any relevant taxes. Any additional charges such as parking fees or congestion charges will be communicated where reasonably foreseeable.
Unless otherwise agreed, payment is due on completion of the Services on the day of the visit. The Company may require a deposit or full prepayment for certain bookings, including but not limited to large commercial jobs, end of tenancy work or bookings at peak times.
Payment methods will be communicated at the time of booking and may include card payments, bank transfers or other commonly accepted methods. Cash may be accepted at the discretion of the Company.
In the event of late payment, the Company reserves the right to charge interest on overdue sums and to recover any reasonable costs incurred in pursuing payment.
The Client may cancel or reschedule a booking by giving notice to the Company. To avoid cancellation charges, the Client should provide reasonable notice, which will normally be at least 24 hours before the scheduled start time of the Service unless otherwise specified at the time of booking.
If the Client cancels or reschedules a booking with less than the required notice period, the Company may charge a late cancellation fee. This may be a fixed fee or a percentage of the quoted price, reflecting the time reserved and loss of opportunity to allocate that slot to another Client.
If the Technician attends the Premises at the agreed time but is unable to gain access, or if the work cannot be carried out due to circumstances within the Clients control, this may be treated as a late cancellation and the applicable fee may be charged.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to severe weather, staff sickness, equipment failure or safety concerns. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any consequential loss arising from such cancellations.
The Company will use reasonable care and skill in providing the Services and will seek to achieve the best possible results given the condition and age of the carpets, fabrics and surfaces being treated.
However, the Client acknowledges that certain stains, odours, wear and discolouration may be permanent and cannot be fully remedied by cleaning. The Company does not provide a guarantee that all stains or marks will be removed or that all odours will be eliminated.
Pre-existing damage, fading, discolouration, wear, loose fittings, shrinkage risk and manufacturer defects may limit the results that can be achieved. The Technician will use professional judgement when selecting techniques and products, but the Company cannot be held responsible for defects or conditions that are inherent in the materials or have arisen through prior use, improper care, or installation.
Any time estimates given for completion of the Services are approximate and for guidance only. The Company will not be liable for delays caused by factors beyond its reasonable control.
The Client warrants that they are the owner or authorised occupier of the Premises and that they have the authority to commission the Services.
The Client is responsible for informing the Company in advance of any known risks associated with the Premises or the items to be cleaned, including fragile materials, loose fittings, pre-existing damage, known allergies, or sensitivity to specific cleaning agents.
The Client must keep children, pets and other occupants away from the work areas during the cleaning process and until carpets or fabrics are sufficiently dry to be safely walked on.
The Client must follow any aftercare advice given by the Technician, including ventilation recommendations, drying times and precautions for furniture placement or foot traffic.
The Company maintains appropriate insurance for the provision of professional cleaning services. If damage is caused as a direct result of negligence by the Company or its Technicians, the Companys liability will be limited to the repair or replacement cost of the damaged item, taking into account fair wear and tear, depreciation and any pre-existing condition.
The Company will not be liable for any loss or damage arising from:
Pre-existing defects, wear, staining, fading, discolouration or damage to carpets, rugs, fabrics, flooring or furniture.
Any deterioration or defect that could not reasonably have been identified by a visual inspection prior to the commencement of the Services.
Failure by the Client to provide accurate information about the nature of the materials, pre-existing damage, or relevant risk factors.
Failure by the Client to follow aftercare advice, including guidance on drying times and use of areas following treatment.
The Company will not be liable for indirect or consequential loss, including loss of profit, loss of use, loss of business, loss of opportunity or any similar damages arising out of or in connection with the provision of the Services.
Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
If the Client is not satisfied with any aspect of the Service, they must notify the Company as soon as reasonably possible, and in any event within 48 hours of completion of the work. The Company may request photographs, details of the issue and reasonable access to inspect and, where appropriate, to attempt to rectify the problem.
Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected area, a partial refund or another appropriate remedy, taking into account the overall circumstances and the inherent limitations of the materials and services.
Complaints raised outside the specified time frame may be more difficult to investigate and resolve, and the Company may not be able to offer remedial action where a significant delay has occurred.
The Company conducts its work in accordance with applicable UK waste management and environmental regulations. Any waste generated in the normal course of the cleaning process will be managed responsibly by the Technician.
The Client is responsible for the disposal of any general household or commercial waste, clutter or items not directly related to the Services. The Company does not provide a general waste clearance or rubbish removal service unless specifically agreed as an additional service.
Used cleaning solutions and waste water are handled in line with relevant guidance and regulations. The Client agrees to allow the Technician reasonable access to suitable drainage points at the Premises where required.
The Company aims to use cleaning products that are effective and appropriate for the task. Where environmentally considerate options are used, this will be done without compromising safety or the suitability of the products for the specific materials being treated.
The Company will take reasonable steps to ensure the safety of its Technicians and Clients while Services are being carried out. This includes proper use of equipment, handling of cleaning agents and adherence to relevant safety regulations.
The Client must inform the Technician of any specific hazards at the Premises, including loose flooring, exposed wiring, restricted access, or other risks that may affect safe working conditions.
The Company reserves the right to withdraw its Technicians from the Premises if, in their reasonable opinion, the environment is unsafe or unsuitable for the Services to be carried out. In such circumstances, the booking may be treated as a late cancellation if the condition was within the Clients control.
The Company may collect and process personal information about the Client, including name, address, contact details and service history, for the purposes of managing bookings, delivering Services, processing payments and improving customer experience.
The Company will handle personal data in accordance with applicable UK data protection laws. Information will not be disclosed to third parties except where necessary to provide the Services, process payments, comply with legal obligations or with the Clients consent.
The Company may update these Terms and Conditions from time to time to reflect changes in law, business practices or service offerings. The version in force at the time of the Clients booking will apply to that specific Service, unless a change is required by law or is mutually agreed.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions will operate as a waiver of that or any other right or remedy.
The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary for business purposes, provided that this does not reduce the guarantees or protections afforded to the Client under these terms.
These Terms and Conditions, together with any written booking confirmation and agreed service description, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or representations, whether written or oral.
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